Terms of Service
Last Updated: September 2025
Welcome to IMF Logistics. These Terms of Service govern your access to and use of our website, shipment tracking system, logistics platform, customer support services, payment services, and related products.
By using our website, you agree to comply with these Terms.
Table of Contents
Acceptance of Terms
By accessing IMF Logistics, you agree to be legally bound by these Terms of Service and all applicable laws. If you disagree with any provision, you should discontinue using our services.
Services
IMF Logistics provides:
- Shipment Booking
- Shipment Tracking
- Air Freight
- Sea Freight
- Road Transportation
- Warehousing
- Customs Clearance
- Cargo Insurance
- Customer Support
- Logistics Management
- International Shipping Solutions
Customer Responsibilities
Customers agree to:
- Provide accurate shipment information
- Provide valid contact details
- Comply with customs regulations
- Avoid shipping prohibited items
- Pay applicable service charges
- Protect tracking numbers
- Cooperate during shipment verification
Prohibited Shipments
ImportantCustomers must not ship:
- Illegal goods
- Hazardous materials without authorization
- Counterfeit products
- Weapons prohibited by law
- Explosives
- Illegal drugs
- Stolen property
- Human remains except where legally permitted
- Items restricted by international regulations
Shipment Delays
Estimated delivery dates are estimates only. Delays may occur due to:
- Weather
- Customs inspections
- Government actions
- Airline schedules
- Shipping congestion
- Natural disasters
- Security inspections
- Events beyond our control
Tracking Information
Tracking updates are provided for customer convenience. Updates may occasionally experience delays due to operational or technical reasons.
Payments
Customers agree to pay all applicable charges before services are provided unless otherwise agreed. Accepted payment methods may vary by region.
Refunds
Refund requests are reviewed individually. Refund approval depends on:
- Service status
- Cancellation timing
- Payment verification
- Applicable company policies
Intellectual Property
All website content including:
- Logos
- Graphics
- Software
- Icons
- Designs
- Documents
- Text
- Branding
remain the exclusive property of IMF Logistics. Unauthorized use is prohibited.
Limitation of Liability
To the maximum extent permitted by law, IMF Logistics shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
Account and Access
Administrative access is restricted. Unauthorized attempts to access protected areas are prohibited.
Website Availability
We strive to maintain uninterrupted service but cannot guarantee continuous availability. Maintenance and unexpected interruptions may occur.
Governing Law
These Terms shall be governed by applicable laws and regulations in the jurisdiction where IMF Logistics operates.
Changes
We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of revised Terms.
Contact
Questions regarding these Terms should be directed through our Contact Us page.
Contact IMF LogisticsAlso read our other legal policies