Privacy Policy
Last Updated: September 2025
Welcome to IMF Logistics. Your privacy is important to us. This Privacy Policy explains how IMF Logistics ("we," "our," or "us") collects, uses, stores, protects, and shares your personal information when you visit our website, use our logistics services, request quotations, track shipments, contact customer support, or otherwise interact with our platform.
By using our website and services, you agree to the practices described in this Privacy Policy.
Table of Contents
Information We Collect
Personal Information
- Full Name
- Email Address
- Phone Number
- Company Name (where applicable)
- Mailing Address
- Shipping Address
- Billing Address
Shipment Information
- Tracking Numbers
- Shipment Contents
- Package Weight
- Dimensions
- Shipping Origin
- Shipping Destination
- Delivery Instructions
- Shipping Preferences
Payment Information
Payments are securely processed through trusted third-party payment providers. IMF Logistics does not store complete credit or debit card information on its servers.
Communication Information
- Live Chat Messages
- Contact Form Messages
- Support Tickets
- Email Communications
- Customer Reviews
Technical Information
- Device Type
- Browser Information
- Operating System
- IP Address
- Country
- Time Zone
- Website Usage Statistics
How We Use Your Information
Your information may be used to:
- Process shipment requests
- Generate tracking numbers
- Deliver logistics services
- Improve shipment tracking accuracy
- Respond to customer inquiries
- Verify customer identity when necessary
- Send shipment updates
- Process payments
- Issue invoices and receipts
- Process refunds
- Improve website performance
- Enhance customer experience
- Prevent fraud and unauthorized access
- Comply with legal obligations
- Maintain website security
Shipment Tracking Information
Shipment information entered into our system may be displayed to individuals possessing the correct tracking number. Customers are responsible for protecting their tracking numbers from unauthorized disclosure.
Live Chat and Customer Support
Messages submitted through our Support Center and Live Chat may be stored to:
- Improve customer service
- Resolve disputes
- Maintain support records
- Train customer support personnel
- Ensure service quality
Email Communications
We may send emails regarding:
- Shipment Updates
- Tracking Notifications
- Delivery Confirmations
- Payment Receipts
- Refund Updates
- Customer Support Responses
- Security Notifications
- Service Announcements
You may opt out of promotional emails at any time.
Data Security
IMF Logistics uses industry-standard security measures including:
- SSL Encryption
- Secure Data Storage
- Firewalls
- Access Controls
- Activity Monitoring
- Secure Payment Gateways
- Regular Security Updates
Although we strive to protect your information, no method of internet transmission is completely secure.
Information Sharing
We do not sell customer information. Information may only be shared with:
- Shipping Partners
- Delivery Agents
- Customs Authorities
- Payment Providers
- Government Authorities where legally required
- Technology Service Providers supporting our platform
Data Retention
Information is retained only for as long as necessary to:
- Complete shipments
- Meet legal obligations
- Resolve disputes
- Maintain accounting records
- Improve our services
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to certain processing activities
- Receive a copy of your personal data
- Withdraw consent where applicable
International Data Transfers
Because IMF Logistics operates internationally, information may be transferred across borders where permitted by law. Appropriate safeguards are implemented to protect transferred data.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
Policy Updates
This Privacy Policy may be updated periodically. Material changes will be posted on this page together with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact IMF Logistics through our official Contact Us page.
Contact IMF LogisticsAlso read our other legal policies