Refund Policy
At IMF Logistics, customer satisfaction and service transparency are among our highest priorities. Refund requests are reviewed individually to ensure fairness while considering the nature of logistics services.
Eligible Refunds
Refunds may be approved when:
- A shipment booking is cancelled before pickup.
- A duplicate payment has been made.
- Payment was processed due to a verified billing error.
- IMF Logistics is unable to provide the requested shipping service after payment has been received.
- A service is cancelled solely due to an operational issue caused by IMF Logistics.
Non-Refundable Services
Refunds will generally not be issued for:
- Shipments already collected or in transit.
- Customs duties, taxes, or government fees.
- Delays caused by weather conditions, customs inspections, government regulations, strikes, natural disasters, or other events beyond our control.
- Incorrect information provided by the sender or receiver.
- Perishable or prohibited goods that cannot be transported.
- Optional insurance premiums after shipment has commenced.
Damaged or Lost Shipments
Claims involving damaged or lost cargo must be submitted within 7 days of the delivery date. Supporting documentation, photographs, and shipment information may be required before any compensation is considered.
Where applicable, compensation will be determined according to the declared shipment value, insurance coverage, and the terms of carriage.
Refund Processing
Approved refunds are typically processed within 5 to 15 business days, depending on your financial institution and payment provider.
Approved refunds will be processed using the original payment method whenever possible, ensuring a secure and traceable transaction.